At the end of last week, Spinvox users received a text message from the provider stating that it is no longer supporting individual users and in 7 days their accounts would expire.
Although the principal concept of the Spinvox service was strong, the issues the firm faced with its core technology in correctly transcribing messages were widely publicised.
When I launched HulloMail in 2008, the key fundamentals were to deliver a new voice messaging service that is not only instant. Our service delivers voicemail directly to the mobile app, email or to your HulloMail account online so, with one click, you can play it. It’s there in an instant.
With this, it’s not only quick but you have the benefit of hearing the tone of the person’s voice, plus you can keep the messages or even share them online. I wanted our service to be flexible (and free).
Transcription is on our agenda and we do plan to integrate this into our service later this year. However, as transcription cannot be fully automated with speaker independent speech recognition engines, 100% accuracy can only be achieved via human intervention. This means charges would apply to customers, and so it is not something we want to do right now.
However, for any SpinVox users out there who are now looking for an alternative method of voicemail, I would encourage them to download our app for free to see how it suits their lifestyle.
And don’t just take our word for it. Ewan MacLeod from Mobile Industry Review is already a convert; “I swapped from SpinVox back in late July over to HulloMail. And I haven’t looked back. I thought that I might miss the semi reliable transcription of SMS from SpinVox. I reckoned that getting the ‘gist’ was good enough — and, for a long time, it was. But I’m not missing it one bit.”*
Andy Munarriz, founder